North Springs Electric Company

Privacy Policy for 10DLC Messaging

Last Updated: 2/2025

North Springs Electric is committed to protecting your privacy and ensuring transparency in how we collect, use, and protect your information when you interact with our 10DLC (10-Digit Long Code) messaging services. This Privacy Policy outlines our practices in compliance with relevant 10DLC messaging regulations, including CTIA guidelines, TCPA (Telephone Consumer Protection Act), and carrier requirements.

1. Information We Collect

When you engage with our 10DLC messaging services, we may collect the following types of information:

a. Personal Information

• Phone number

• Name (if provided)

• Any information you voluntarily provide through messages

b. Message Data

• SMS/MMS content

• Message timestamps

• Delivery status and response logs

c. Technical & Usage Data

• Device and carrier information

• IP address (if applicable)

• Interaction analytics (such as click-throughs on links in messages)

2. How We Use Your Information

We use your information to:

• Deliver SMS/MMS messages as part of our 10DLC campaigns

• Verify your consent and opt-in status for messaging

• Respond to inquiries and customer service requests

• Provide updates, promotions, or transactional messages (as applicable)

• Monitor compliance with 10DLC regulations and carrier policies

• Prevent fraud, abuse, and unauthorized messaging

3. Consent & Opt-In Compliance

a. User Consent

By subscribing to our 10DLC messaging service, you expressly consent to receiving messages from us. Consent is obtained through:

• Online sign-ups

• Text-based opt-ins (e.g., texting a keyword to a short code)

• Verbal or written agreements (where applicable)

b. Opt-Out & Unsubscribe

You may opt out at any time by replying STOP to any message. Upon opting out:

• You will no longer receive messages from us.

• We will retain your opt-out request to ensure compliance.

• You may re-subscribe by following the opt-in process again.

For further assistance, contact us at [Insert Contact Email] or text HELP for support options.

4. Data Sharing & Third Parties

We do not sell or rent your personal data. However, we may share information with:

• Service Providers: Third-party messaging platforms, analytics providers, or cloud storage services to facilitate messaging delivery.

• Legal Authorities: If required by law or to protect our rights and prevent fraud.

• Carriers & Compliance Partners: As required to ensure adherence to 10DLC regulations.

All third-party providers are contractually bound to protect your information.

5. Data Security

We implement industry-standard security measures to protect your data, including:

• Encryption of sensitive data

• Access control and authentication measures

• Regular security audits

Despite our efforts, no transmission method over SMS or the internet is 100% secure. We encourage you to avoid sharing sensitive information via text messages.

6. Data Retention

We retain SMS/MMS data and related logs for as long as required by telecom regulations, business operations, or until you request deletion. Retention periods vary based on:

• Compliance with TCPA and carrier policies

• Legal obligations

• Fraud prevention efforts

7. Your Rights & Choices

You have the right to:

• Request access to the data we have collected about you

• Correct any inaccuracies in your personal information

• Request data deletion (where applicable)

• Withdraw consent and opt out of messaging services

For any data-related requests, contact us at NorthSpringsElectric@gmail.com

8. Changes to This Policy

We may update this Privacy Policy as needed to comply with 10DLC requirements and industry regulations. Changes will be reflected on this page with an updated effective date. Continued use of our messaging services constitutes acceptance of the revised policy.

9. Contact Information

If you have any questions or concerns regarding this Privacy Policy or our 10DLC messaging practices, please contact us:

NorthSpringsElectric@gmail.com

By using our 10DLC messaging services, you acknowledge that you have read and understood this Privacy Policy and consent to our data practices.